SK
SHEREE K
1 reviews | Active since Mar 2014
29 Sept 2020, 09:44
Second time complaint
This is my second time complaining about the same thing with this bank. I got told that my retrenchment claim will be completed in September 2020 but they still deducted my account again this month and I’m still unemployed. Now I got a message to say that the payment wasn’t received so the credit insurance is not covered. I really don’t know what to do anymore as Capitec makes empty promises and they do not do what they promise
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Replies (2)
Capitec Bank's replyOfficial
29 Sept 2020, 12:24I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply29 Sept 2020, 12:24
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
SK
SHEREE K's updateReviewer Update
20 Nov 2020, 13:57I am writing this complaint once again as capitec does not do the right thing with its customers. I was told that be end of October 2020 by insurance claim will be finalized but my account is still getting debited and I'm still unemployed.
Why pay for insurance when they still do this to people?
Why pay for insurance when they still do this to people?
SK
SHEREE K's update20 Nov 2020, 13:57
Reviewer Update
I am writing this complaint once again as capitec does not do the right thing with its customers. I was told that be end of October 2020 by insurance claim will be finalized but my account is still getting debited and I'm still unemployed.
Why pay for insurance when they still do this to people?
Why pay for insurance when they still do this to people?