Second month of double debits

I am very unimpressed with the service I have received Capitec Bank. Last month I was double debited for some reason, I had to chase them on social media and wait on lengthy call centre calls before I could get a assisted with a refund of the second debit. They apologised profusely, and said it was an oversight on their end that will never happen again. Well, it happened again this month. I have never had such issues with my other banks, and I really do not think it is right for Capitec to do this to their customers especially given the current economic climate of financial uncer*****y and COVID-19. With everthing that is happening, the last thing people need to worry about is Capitec Bank double debiting them and holding their money random. It is really irritating that I have to waste my time and money calling your call centres again to get my money back. And also have to wait a couple of working days for it to come back into my account. No one needs this inconvenience twice!