Sea Point Branch in Cape Town provided wrong information

My online banking is blocked. I went in the Branch at Sea Point in Cape Town. They told me at first, that my account has to be updated. (It is updated) When I was told they blocked my account because of the update has to be done because of the banking app. I have never used the banking app! I got the info that they have taken out the banking app. I will have no issues any more and I asked if I can continue doing my online banking as usually. I was promised, that I would not have any problems anymore. Today I logged-on and I cannot do the online banking. I do not have access to my account? Message: Your Online Banking service was cancelled. If this is incorrect call Client Care on ***. I called the client care and she told me, I have to go into the branch because my token was cancelled??? I wasted on the 10th of Sep my time to go into the branch. Now Capitec created another problem! I wasted 26 min of my time waiting in the queue of the client care and only got the info I have to go in the branch? To the management of Capitec Bank: Why This information above comes up? Why not write - Go into the next branch! I have not chosen Capitec Bank for my banking to give me trouble. I get the impression that the service of Capitec get worst. I do not want to waste my time. If Capitec caused the problem, than please also resolve the problem and please do not give the problem to the client. This is not customer service. Fact is, that I do not have access at all!!