Scary Finding with Capitec Bank

Good day,

I have a complaint with Capitec Bank's recent liason with them. I have been retrenched and had app**** for the Retrenchment insurance claim that was approved on 22.07.2019 by a mere SMS that only stipulated [Capitec: Good Day , retrenchment insurance claim is approved. Installment is due until settled. Loan will be settled in 60 business days. Info ***]. This SMS did not explain their process. With a monthly habit of transferring all my salary to the credit card for credit score purposes and emmediately transferring back to accounts for creditors to receive their money. On the 24.07.2019 I mistakenly paid in error of habit to the credit card and could not reverse transactions. I immediately called the Call centre that could not help and said I should go the bank. First thing in the morning of 25.07.2019 I went to the bank and was told it was a mandate thing and they apologise but money should be available within 48hrs. I gave the bank time even after the 48hrs not to impose as I know other banks allow reversal of transactions when done soon enough (All my attempts were exactly done with immediate effect). I returned to the bank on the 29.07.2019 and received the usual kind response and cooperation and they said I will get a call back on the day as they have escalated to Manager who requested they send an e-mail. Till date I have not heard from them, there is also no reference number they issue on all the visits and called they made on my behalf to resolve the matter (in this day and age of tracking systems that are crucial to have especially banks - Capitec fail dismally) . I have had to borrow money so debit orders could go through, having to deal with flooding notifications that they could not get their money in time. I would really hate to find the bank I have been selling so much to family and friends is actually not equipped to service as other trusted banks.