EQ
Enathi Q

1 reviews | Active since Feb 2026

09 Feb 2026, 18:00

SCANMERS

I’m really frustrated with you right now, I have been going up and down just to get my money back and it’s not fair. I deposited R1410 on Wednesday at around 15:10 -15:19 pm at the CBD ATM and it returned 1 R200 note and wrote R1210 on the screen and while I pressed cancelled since that was not the amount I wanted to deposit the screen wrote transaction cancelled and it just wrote out of service and then deposit unavailable. The MONEY NEVER CAME OUT, I’ve been requesting your footage since you said in your sales force notes that it came back to me. I’ve went to the branch 5 times now for this and I’m very annoyed as this is not getting anywhere, if you do not have my money returned I will have to take legal action.

0
Replies (1)
Capitec Bank
Capitec Bank's reply09 Feb 2026, 18:36
Official
Good day Enathi Q Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank