TM
Tshidi M
1 reviews | Active since Mar 2020
26 Nov 2020, 11:05
****s with poor service
I took a funeral policy with capitec in March, which I took maximum cover on. However on the app it shows that I took the minimum cover, my policy documents show the correct cover taken. I have been on the capitec branch 4 times without any assistance and I have called the call center countless times, and every time I call. They always promise to call me back which they never do. Capitec service is appalling, this morning I spoke to gugu from thier who put me on hold for almost 15 minutes and then dropped the phone. I am really disgusted with their service delivery.
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Replies (2)
Capitec Bank's replyOfficial
26 Nov 2020, 14:09Good day Tshidi
We acknowledge receipt of your complaint and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your complaint and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Nov 2020, 14:09
Official
Good day Tshidi
We acknowledge receipt of your complaint and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your complaint and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
TM
Tshidi M's updateReviewer Update
09 Dec 2020, 00:03And I am disappointed again ???? I haven't received any feedback from capitec and my policy cover is still not updated. This bank is just a joke honestly. If it takes them the whole year to attend to a complain, I wonder if they really pay their claims. I must say I doubt they do!!! CAPITEC SERVICE IS HORRIBLE!!!
TM
Tshidi M's update09 Dec 2020, 00:03
Reviewer Update
And I am disappointed again ???? I haven't received any feedback from capitec and my policy cover is still not updated. This bank is just a joke honestly. If it takes them the whole year to attend to a complain, I wonder if they really pay their claims. I must say I doubt they do!!! CAPITEC SERVICE IS HORRIBLE!!!