TR
Taleighsha R

1 reviews | Active since Jun 2018

19 Jun 2020, 13:17

****s

An international company has been trying to make transactions on my account and after many attempts they eventually succeeded. I reported this to Capitec more than a month ago and still no feedback. They now want me to pay them a fee to investigate this matter. What kind of nonsense is this. How is it that ******** are able to break past their weak security measures and now I need to pay to get my money back. I am very disappointed and changed banks ever since

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Replies (1)
Capitec Bank
Capitec Bank's reply19 Jun 2020, 14:44
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank