******** have access to Capitec database

I was ****med at an ATM, the sum of R 12900 was withdrawn from my account, R 3000 as cash and R 9900 as online purchase, I logged an authorised transaction complain with the bank, I was told they were going to investigate and try to stop the online purchase as it usually takes 24 hours to be process, I made a follow up, to my surprise I was told the claim was denied as I was a **** victim, I am taking you to banking Ombudsman, I want my money, who authorised the increase of my daily limit?8