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Nthabiseng N
1 reviews | Active since Aug 2018
27 Mar 2020, 20:55
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Double debit processed but no refund. It has been days. BRING MY DAMN MONEY BACK
Helpful (0)
Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
28 Mar 2020, 11:46Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply28 Mar 2020, 11:46
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
NN
Nthabiseng N's updateReviewer Update
30 Mar 2020, 20:47Please stop calling me with a private number because my phone automatically sends it to my voicemail box. Please use the Capitec bank line and have my query resolved before the 1st of April 2020. This is utterly ridiculous and disappointing from Capitec and it's complaints department. I did not authorise you to debit my account twice within 1 week. 5 days passed and I still have not gotten my money back.
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Nthabiseng N's update30 Mar 2020, 20:47
Reviewer Update
Please stop calling me with a private number because my phone automatically sends it to my voicemail box. Please use the Capitec bank line and have my query resolved before the 1st of April 2020. This is utterly ridiculous and disappointing from Capitec and it's complaints department. I did not authorise you to debit my account twice within 1 week. 5 days passed and I still have not gotten my money back.
Capitec Bank's replyOfficial
01 Apr 2020, 09:12Good day Ms Nyakane
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Capitec Bank's reply01 Apr 2020, 09:12
Official
Good day Ms Nyakane
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
Kindly note the matter has been resolved, as per our telephone discussion.
Capitec Bank
Complaint Management
NN
Nthabiseng N's updateReviewer Update
01 Apr 2020, 09:16Good day,
Thank you Abigail for resolving my query and restoring my faith in Capitec bank's customer service.
Thank you Abigail for resolving my query and restoring my faith in Capitec bank's customer service.
NN
Nthabiseng N's update01 Apr 2020, 09:16
Reviewer Update
Good day,
Thank you Abigail for resolving my query and restoring my faith in Capitec bank's customer service.
Thank you Abigail for resolving my query and restoring my faith in Capitec bank's customer service.