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On the 8 of january i was clone of my card i phone the call centre ***** and they block my transactions and card and gave me a case nr been told over the phone in 48h the money will be back in my acc after that i went straight to the branch to go and get new card as machine didnt give my card back there is video footage etc all at the garage in 48h money not been back i ask again then been told 8 business days as they investigate after 8 days told me cant refund me unexeptable 15000 im not leaving it here finish banks have insurances all banks pay back money in this cases on the 11 the other transaction of 10000 go out of my acc to a vodacom jabulani ford midrand not my problem first i report ***** so how can capitecbank alowed to still go money out of my acc *****nce very bad im closing all my acc at capitec and would no one refer to the bank ever i want my money back and asap as its my rent money