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Horrible customer service by SEAN and FISIWE(chat agent)

Does Capitec have daily charges? This week, I have not used my bank card/app yet capitec has charged and that charge was not included in my bank statement? Contacted customer service for assistance and the answer the guy told me was " *Sean* I can see now on my side yes, So what you also need to take into consideration is there needs to be a R25 in the account to keep the account active as well. So it shows on my side that the balance is correct as it is showing on your statement." Which had nothing to do with my query.

Same as Fisiwe, they couldn't address the enquiry at hand busy provided me with information I already knew!!

HORRIBLE AND RUDE SERVICE!