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Bad Service

On the 07/07/2020 i got ****med 40.000 after 30 minutes this happened i went inside the bank at Westgate Mall to try freeze the account that the ******* was using as it was a Capitec Account aswell instead of been helped i got turned away simply because i didnt have a case number from the police they didnt even bother to check on the system.

the service is DISGUSTING they dont care about costumers.

After that happened i left the branch to come to Randburg branch the consultant in randburg called the client service we stayed on the line for more than 30 minutes holding eventually managed to get through to someone we gave them all the details of the ******* and my details they still choose not to stop the account i was asked AGAIN to go to the police station,on my way to the police station i called costumer care to try AGAIN TO FREEZE the ******** account STILL CAPITEC couldnt help after going up and down and several calls to the costumer care they still FAILED me.

This is the WORST service Ever. Even when i go back to the bank to do follow ups regarding my case i get told different feedback they forensic department is as useless as the brunch. i'm now sitting with two Ref####### numbers no communication what so ever,after i was promised by the forensic department to come back to me still NOTHING.

U guys choose to protect a ******* instead of a client.