****med R500 by Capitec ATM.

Just today on the 08/03/2022 at 9;09 am I went to Capitec ATM at Tramshed Pretoria central. I selected to withdraw R1000 but only R500 came out and the machine said error. Without moving at the ATM I asked a lady at the queue to call one of the workers inside the branch. The lady that works at Capitec came and I told her my story and she also saw the message on the ATM screen saying error. She went with me inside the branch and opened my profile and lodged an query and she said to me I should wait for 24 hours and I will be contacted when the investigation is done. At 9:42 am on the same day, I got an SMS from Capitec that says "Your dispute has been declined. Reason: no additional funds have been found. Therefore, no correction can be done. I called their client care Centre and they said there is nothing they can do and I also called the complaint department and they said they will contact me back. Please help me because it looks like i am going to lose my R500 just like that.