****med money on my capitec account.

I've been using capitec since I was in high school,I loved it and enjoyed your services until today wen I got ****med and I am told that I owe capitec 10000 were as I don't no what happened since I had my card with me wen that purchase was done.wen they check my statement they can't see were the purchase was done, it doesn't show any details..I only had 200 in my account and now my account is on minus (overdraft).now the bank is promising to blacklist me if I don't pay 10000 which I didn't use and the bank is really sure of the ******** out there,as young as I am my credit record is going to be ruined because of this.

I don't understand how capitec works wen it comes to matters like.no research has been done but I'm told to pay for money I didn't use. this is so bad and stressing.I trusted your services