****med by my own bank

Since this past three days as capitec customers we were experiencing a serious inconvenience through the app and I tried to transfer an amount of R2500 to different recipients and the all the transactions declined, I ended up managing to cash send for myself to pay those people and now on my accounts it's reflecting an amount of R1000 as a Set-off and and an amount of -R1400 from my other account, I need my money