****med by CAPITEC

Item: Capitec Bank
Rating: 1
Author: Miss C

I purchased clothes from an online shop. Some items were duplicated so I cancelled them and then requested a refund. They sent it and sent me the proof, but it did not reflect on my account. I believe the problem was with you guys. One of your agents called me and said I must pay in order for them to investigate the matter. How and why? I need that money

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

05 Nov 2021, 17:56

Good day Zinhle

We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.

Kind regards
Capitec Bank

Capitec Bank's reply05 Nov 2021, 17:56

Official

Good day Zinhle

We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.

Kind regards
Capitec Bank

Capitec Bank's replyOfficial

17 Feb 2022, 18:39

Hi Zinhle

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply17 Feb 2022, 18:39

Official