****med by Capitec bank user

Last week on Friday I was ****med R2200 by people who claimed to be selling repossessed goods. I was buying a fridge, when all money was transferred they started to be rude when enquiring about delivery. We then contacted capitec Bank about the matter because these ******** use a capitec account... They say they see the money was transferred into their account, however we need to have proof that these people are ********. What more proof is needed as we have all screenshot of conversations and proof of payment, what more must we do to receive our money back because they even forwarded a ********** proforma invoice. I really need urgent assistance