****med by Capitec bank

Very very dissapointed in Capitec as a bank. I've been loyal to you Capitec and 2 weeks ago someone makes a card purchase at a store and my cellphone banking didint even report to me. The purchase was made in joburg while the card is with me in my purse here at home. I call Capitec and they say there is ***** that was done. I got to the branch and still onene has no answers. They make a call to someone who says they will investigate and get back to me after 2 weeks and I'm still waiting for Capitec. My app doesn't work any more on my phone no matter how many times I've been to the bank to fix it...I'm still waiting for them to pay my money back and no one is saying anything. Cappppppppppppppppppitec what kind of a bank are you. So people lose money out of their accounts and you do nothing still charging me even for transactions made by the person ...Capitec pwhat kind of no sense is this...I'm very dissapointed and traumatised by Capitec...are you a bank or ****