****med by another Capitec Client

Good Afternoon,

On the 29/12/2018 I had an issue where I was de*****ed of an amount of R10000.00. My frustration comes in when I immediately as this happened I went to report the incident and the very helpful teller from the Eastgate Branch advised me that the Forensic Team will contact me within 7 days (never happened). I was requested to open a ***** case and get an affidavit from the Police Station which I did. Went into the bank 6 times to see if there was any feedback and after so many attempts of just trying to get feedback from a Charleen Wewilbach which was dealing with my case and I received no feedback from her. On the 18/01/2018 I went back into the branch and was advised I will not be refunded my cash as the account holder withdrew the money already. I cant get my head around this. I am disappointed and frustrated.

#if the consultant says this is a ********** case why am I not been refunded? #Why would the forensic team request a ***** case no and an affidavit if they don't plan on doing anything? #Is Capitec a Facility or a bank?

I would like to engage with someone who is customer driven.

Regards,