JB
Jeanette B
1 reviews | Active since Jun 2019
23 Sept 2022, 08:27
****med at Capitec
I am deeply shattered as I write this review, I was ****med my salary & saving on the 15th September 2022 I went & reported the matter at Capitec & they investigated. Today I got a call that I will not be refunded my R11600 and I asked am I not insured as a client as such things happen& it is the bank responsibility to protect my money. And the lady said it is them as Capitec Bank protected by insurance if they lose money.
I asked what about me& she said she understands my frustration but I will not be reimbursed by them.
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Replies (2)
Capitec Bank's replyOfficial
23 Sept 2022, 08:40Good day Jeanette
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply23 Sept 2022, 08:40
Official
Good day Jeanette
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
JB
Jeanette B's updateReviewer Update
23 Sept 2022, 08:42Capitec has failed me as a client, I'm so broken. I guess I have 2 move.
JB
Jeanette B's update23 Sept 2022, 08:42
Reviewer Update
Capitec has failed me as a client, I'm so broken. I guess I have 2 move.