****med at a capitec atm

My mother was ****med of most of her salary ( 5000) in a card cloning incident in Idutywa she withdrew money but it declined, she took her card and made groceries at mpumalanga store in Idutywa. When she sipped it said unacceptable thats when she noticed that the card that came out isn't hers she then went to capitec branch. She was told that there is investigating that will take 11 working days and she might or might not get her money. This is clearly not her fault and capitec should put parameters in place to make sure this never happens its 2020 please assist. As she covered her pin all the time

Please contact her +***6