****med and incompetence of Capitec Bank

Hello Peter I got ****med when I was buying good by Vema used clothes based in Cape town on the 30 April 2022. After I realized that I went straight to Capitec Bank and report the matter since I deposited the money using Capitec as my bank to Vema account which is Standard bank. The bank teller opened an investigation case and I was told that they will deduct R160 for the investigation process, I was also promised that I will get weekly updates from them. Two weeks pass there was no update and when I go to the branch I find out the case was closed without even starting the process, when I did the follow up on the head office they told me that this case is closed. After I threatened to expose them they opened it again and start investigating according to them, after a week I was told that I can't get my money back because the Vema account is closed so there's no money that they can take from that account and refund me, but when I checked Vema is still operating with the very same bank account and still ******** people. Please help me