****med and capitec also took my money

Your money is not safe with capitec ******** are always around but capitec will blame you for being ****med.. no security. No proper forensics.. and ******** are aware that capitec doesn’t investigate they just close accounts and take money..

To whom it may concern.

My name is Nomvalo Mpama

My cellphone *** ***

I have concluded that capitec is not ready to service anyone or secure anyone’s money.. I will not rest until my matter is sorted out with fairness.

On Thursday 17 October 2019.. I went to Shoprite to do some shopping for myself.. I came across a guy who was very desperate and needed help.. the guy asked me if I have a CAPITEC account.. which I have.. I responded “Yes I do “ The guy than asked me if I can please help him he needs cash ASAP how ever he have reached his daily limit to withdraw.. he asked if he could transfer R2200 in to my account via cellphone banking? And if I could please withdraw it for him? I said No problem. But I check for my card only find I forgot it at home.. I than did a cash send from my app so i can take it out via shoprite for him..that was it .

To my Surprise the following week. I realized my account was closed.. I quickly rushed to the bank. The bank told me it was blocked because of *****.. I was confused up until they explained the amount that came in and out on Thursday 17th October.. I was shocked..

I was doing my part of helping a stranger.. I didn’t not know. Capitec than accused me that I was working hand in hand with the person.. and to prove my innocence I must go to a police station to do an oath on an affidavit that I knew nothing about what had happened.. i was only trying to help a stranger whom needed money but didn’t have his Bank card, however had his cellphone to send the money to me...

I believe 8 out of 10 people come across this issue where even yourself would need to send cashsent or ewallet or even capitec link to another person in need of instant cardless cash..

Unfortunately with capitec ***** or ****s are taken one side

One side because only the person filing the incident is taken serious.. and Me my account was closed without any notice..

Regardless I’m still taken as the person who took that persons money.. Even when I myself was ****med with out knowing..

Today 24th October capitec took money in my account that is closed.. I went to Enquire . And I was told they paying the person whom money was taken in his account.

I took an oath on an affidavit with was taken in vain by capitec..

So now I’m paying for something that was not my fault..

To me I would like to make everyone aware that if someone sends you money with capitec or on your capitec chances are if it’s a **** you gonna pay for it , Yes you The receiver.

Capitec has no proper investigation department..they do nothing but close account and take your money and pay the persons even if you knew nothing..

Let’s look at it this way How possible would someone send me money with their cellphone banking if it’s not their account.. is it my problem that they sending me money with an account that is not theirs?

What if the person of the account created this ***** himself knowing very well the cracks at capitec incompetences.. and now they just getting axtra money from me that I’ve worked so hard for..

So one person get ****med at capitec and eventually the other victims automatically get ****med by capitec too just because the security is nonsenses..

If the person was really ****med.. it means we both got ****med.. but lucky for him he gets to get his money back from my money,,

Capitec please note this has to trend.. and I won’t rest until I get money money back and you get this issue right..

How do you know that person was ****med ? If all security details were correct..

All this means I myself I’m being ****med by CAPITEC....

Regards Nomvalo Mpama