1 reviews | Active since Sept 2016

30 Oct 2019, 11:49

****med

hi Peter, a collegue of mine was ****med 26 August 2016 when she was banking with Capitec. Some one withdrew her money from the bank and they further bought airtime . the whole amount it was R11000 till this day Capitec doesn't know what happened they said to her she was a victim of a **** and never investigated for her what actually happens she even has a statement to prove the transactions she even had a case number but no follow up from Capitec.

0
Replies (2)
Capitec Bank
Capitec Bank's reply30 Oct 2019, 15:25
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply11 Dec 2019, 09:35
Official
We have tried contacting you but with no success. You may contact Complaint Management on ***. ***. We sincerely apologise for the inconveniences caused.
Complaint managementCapitec Bank