****med

On Saturday morning I bought data from Vodacom (*111*) 1GB for R80 .via debit card after pressing send to process the payment I receive an SMS telling me that the payments were unsuccessful, but when I check my bank balance they’ve already taken the money out. Then I decide to call customer care to find out what is going on.they told me they haven’t received any payment from at all,they can’t see it on my profile,they I asked to to please track it for me and they told me they can’t and that I should go to the bacon Monday and Enquiry with the bank.Monday Morning I wake up..first thing I do is go to the bank when I get to Capitec bank they tell me that they see the payment going out amounting to R80..lol, but It’s too ‘Apple Itunes”...then they say I should go to the voda shop to get proof that I didn’t receive the top up.l and I did,when go back to Capitec they told me they can’t help me I must contact Apple I tunes myself..

My question is..why is it I used my Capitec card to by data through a “reliable” Vodacom service dial..to end up not getting no promised service and my money taken out the bank..my question is why do I have to be sent up and down trynna solve an issue that was cause by two companies..why do I have suffer for trusting vodacom as a provider and Capitec with my money...had it been a white person I am sure they wouldn’t have let them leave the store not bank up until the matter was solved and even compensated for the inconvenience they receive,why is it that black people always get the short end of a stick when it comes to customer service or customer satisfaction... Can I just please get my money so I can leave Capitec and Vodacom at once Now every money that is going in ya’ll just taking out of my account...I just deposited more money into my account and y’all took it Now my girl is stranded where she iOS now,cause she has my card