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Audy H

1 reviews | Active since Jan 2018

17 Feb 2021, 13:20

****ed through Capitec Bank

I received a sms today about a transaction I did not make to the amount of 18981. I went to the branch immediately as I was already in the area. When I got there I asked them to tell me what had happened. They told me that my card number and CVV has been compromised. I asked them what the way forward is. I got a surprising answer: "it's unfortunate, but there's nothing we can do". WOW.

I would advise you not to make use of the bank as ********** can have an open season with your hard earned cash. I did not receive any OTP to confirm the transaction. Really shocking. I was banking with capitec for more then 10 years, since high school. I guess that's the problem. It's a play bank for kids savings accounts, not for adults.

Thank you capitec. I'm heading to Absa.

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Replies (1)
Capitec Bank
Capitec Bank's reply17 Feb 2021, 18:08
Official
Good day  Audy

We acknowledge receipt of your query and have assigned your matter to a designated official. 

You will receive further contact within the next business day. 

Kind regards Capitec Bank