**** and false promises

I made online application and the loan was approved then went to the branch on the 07/01/2021 then the lady told me loan is veen approved and money will be in my account the sa.e day. I then went to the branch on the 12/01/2021 and I wass told that I have to come back after 2 months of which I can't do that as I want the money now not at thrir own time. The promise i got from the other lady to me it still stands and it should be fulfilled. Capitec should pay money in my account as promised and that should be today