1 reviews | Active since Jan 2017

11 Jan 2017, 18:58

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<p><span style="color: #555555; background-color: #ffffff;">saw a post on gumtree for a house to rent. Contacted the person and we corresponded via email. She sent an application form to fill in and a copy of her i.d. She then asked me to deposit the money and I could move in as soon as shes has the money. The deposit for the house is R12000 and thus far I have deposited R8000 on the 05.01.17 . Upon going to the bank to deposit the R4000 on the 06.01.17 the advisor looked at the banking details and noticed it was in a someone elses name which the consultant at the bank did not confirm the name on the first deposit. They did an investigation and turns out it is a new account and all the funds has been withdrawn. The details of the i.d document does not match the person who the deposit went to. I now dont know what to do to get my money back. The police weren't helpful but the forensics team as capitec is looking in to it but told me I can't get my money back. I just want my money back. If the consultant confirmed the name I would have known its the wrong account. What can be done?</span></p>

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Replies (2)
Capitec Bank
Capitec Bank's reply12 Jan 2017, 08:26
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply12 Jan 2017, 08:27
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank