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<p>I received a call from a person claiming to be working for vodacom, the person on the phone had all my informatio,my telephone number and address.the next thing my phone was dead,the nxt morning i discovered that R10600 was taken fro my bank account,i then reported this to my bank where i was adviced to open a ***** case at the police station which i did,the bank(Capitec) did their own investigation and according to them they said i was negligent but i couldn't understand how ,to cut the story they refused to pay my money back.I then decided to take the matter to ombudsman,to my surprise the onbudsman also ruled to their favour,my question is how was i negligent,when i ask this question,they couldn't answe me.,is ther anyone who might have experience this and if so how did you go about getting your money back</p>