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Phindile M
1 reviews | Active since Dec 2020
11 Dec 2020, 00:30
Savings plan disappeared into thin air
So I opened a savings plan under my account. Now i don't have access to it. It disappeared and I need that money its December now. Or the bank froze it i dont know. It doesn't reflect on my app. Please help Peter.
Helpful (0)
Replies (10)0
Replies (10)
Capitec Bank's replyOfficial
11 Dec 2020, 07:47Good day Client
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply11 Dec 2020, 07:47
Official
Good day Client
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day.
Kind regards Capitec Bank
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Phindile M's updateReviewer Update
11 Dec 2020, 14:38I'd appreciate that. I can't afford to lose my money.
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Phindile M's update11 Dec 2020, 14:38
Reviewer Update
I'd appreciate that. I can't afford to lose my money.
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Phindile M's updateReviewer Update
12 Dec 2020, 11:18I missed your call. Can you please call me again?
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Phindile M's update12 Dec 2020, 11:18
Reviewer Update
I missed your call. Can you please call me again?
Capitec Bank's replyOfficial
12 Dec 2020, 11:36We will advise the designated official to try calling you again.
Capitec Bank's reply12 Dec 2020, 11:36
Official
We will advise the designated official to try calling you again.
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Phindile M's updateReviewer Update
15 Dec 2020, 13:37Can you please tell them to call me again.
We still waiting for the forensics response.
We still waiting for the forensics response.
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Phindile M's update15 Dec 2020, 13:37
Reviewer Update
Can you please tell them to call me again.
We still waiting for the forensics response.
We still waiting for the forensics response.
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Phindile M's updateReviewer Update
16 Dec 2020, 08:10I'm so disappointed seriously. My money hasn't reflected on my account. I don't know what's the problem because I sent proof. It means December I'll be broke because of Capitec! I'm angry
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Phindile M's update16 Dec 2020, 08:10
Reviewer Update
I'm so disappointed seriously. My money hasn't reflected on my account. I don't know what's the problem because I sent proof. It means December I'll be broke because of Capitec! I'm angry
Capitec Bank's replyOfficial
17 Dec 2020, 15:13Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply17 Dec 2020, 15:13
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
PM
Phindile M's updateReviewer Update
17 Dec 2020, 19:34It's not. Capitec tells me about Banking Ombudsman. They say i must call them. They can't assist me.
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Phindile M's update17 Dec 2020, 19:34
Reviewer Update
It's not. Capitec tells me about Banking Ombudsman. They say i must call them. They can't assist me.
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Phindile M's updateReviewer Update
17 Dec 2020, 19:37R4500 gone i suspect someone from Capitec wants to ***** my money
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Phindile M's update17 Dec 2020, 19:37
Reviewer Update
R4500 gone i suspect someone from Capitec wants to ***** my money
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Phindile M's updateReviewer Update
21 Jan 2021, 14:23Hello Peter I wrote to you on 11th December 2020, regarding my savings account. My issue escalated to Ombudsman and it was resolved. Capitec called me today to tell me the good news. My money reflected today 21 January 2021.
I'd like to say thank you so much. I appreciate your efforts. Please continue helping others. I'm really grateful. ????
I'd like to say thank you so much. I appreciate your efforts. Please continue helping others. I'm really grateful. ????
PM
Phindile M's update21 Jan 2021, 14:23
Reviewer Update
Hello Peter I wrote to you on 11th December 2020, regarding my savings account. My issue escalated to Ombudsman and it was resolved. Capitec called me today to tell me the good news. My money reflected today 21 January 2021.
I'd like to say thank you so much. I appreciate your efforts. Please continue helping others. I'm really grateful. ????
I'd like to say thank you so much. I appreciate your efforts. Please continue helping others. I'm really grateful. ????