GD
Geraldine D

1 reviews | Active since Oct 2023

02 Oct 2023, 10:00

SAVINGS ACCOUNT CLOSED BEFORE ITS EVEN OPENED

My savings account was opened and closed in the same day. The consultant at Hercules branch was very abrupt and rude. Never explaining anything.

I could not transfer money into this account and when I went back they told me it waa closed and they will escalate it but they can't do anything about it.

I've phoned customer care and they've told me to send them a 3 month bank statement or a affidavit stating the reason I want to open this account and the fixed amount that will be paid into it.

After sending them the affidavit they mailed me stating that its not sufficient and they now need to know where I will be getting the money that I want to pay into this account. Apparently they want to prevent me from financial crime.

I will be taking my account elsewhere

0
Replies (1)
Capitec Bank
Capitec Bank's reply02 Oct 2023, 11:14
Official
 Good day, Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.