Satisfied client

Capitec Bank Newton Park Port Elizabeth, On the 19th of this month my bank account was frozen due to false and misleading information being given to my bank regarding a business transaction. I was only made aware of my frozen account whilst standing with a trolley full of groceries at the check out counter at my local Spar, embarrassed doesn`t come close to my feelings at that point.

To cut a long story short, I went to Capitec and dealt with Pumla at the Newton Park branch, who explained the procedure i needed to follow, including a police affidavit.

I submitted all relevant information and although it took a week i woke up this morning to find my account has been unlocked.

Thank you Capitec for your prompt response in getting this situation resolved, I was not happy in having to wait 5 days but understand the due course of procedure that needed to be followed.

I will however recommend that Capitec`s procedure in allowing this to happen in the first place needs to be reviewed and looking after their clients needs to be made a priority, not some random impatient individual ABSA client that caused this in the first place.

I am now once more a happy Capitec client Thank you Pumla from Newton Park branch.