SJ
Sinead J

1 reviews | Active since Oct 2015

14 Aug 2017, 12:27

Satisfied

<p>I'd like to commend Chantell(Teller 1, ticket #28) from Bellville BSE branch, on her excellent customer service.</p> <p> I am a Capitec employee as well and I only had 10 minutes to visit the branch to update my contact information. </p> <p> </p> <p>She was warm, friendly eager to assist.</p> <p> </p> <p>Sometimes when employees walk into branches, we do not get assisted or treated as a client. However, today I waa assisted as a client.</p> <p> </p> <p>Also thank you for going the extra mile and offering Wi-Fi and when I declined she offered to call me later and check in if I managed to activate APP on my own.</p> <p> </p> <p>GREAT!</p>

0
Replies (1)
Capitec Bank
Capitec Bank's reply14 Aug 2017, 13:35
Official

Thank you for your comments. Capitec Bank has established a reputation for delivering service excellence, and we're pleased to hear about your great experience.

I will pass on your kind words to Chantell, we trust that your future association with Capitec Bank will continue to live up to your expectations.

Complaint Management

Capitec Bank

Best regards,