SASSWICH USERS BEWARE OF CAPITEC ATM'S

Attention all ATM users: BE AWARE OF CAPITEC BANK ATM'S IF YOU BELONG TO OTHER BANKS (SASSWICH). THE MACHINE WILL ROB YOU, AND CAPITEC WILL DECLINE YOUR CLAIM.

On the 23 October 2020 I withdrew money at Capitec ATM E****wa (Dougie), the transaction went through but the money did not come out. I immediately called Capitec customer service they said I must call my bank which is Nedbank. I called Nedbank they advised me I must wait for 24 hours maybe it will be reversed.

On the 26 October 2020 I lodged a claim/query with Nedbank, they told me it takes 7 working days to resolve the query. 7 days went by, I followed up with Nedbank, I was told they are getting difficulties with the responses from Capitec. Yesterday (19/11/2020) I was told Capitec is declining my claim.

I raised the following with Nedbank clientcare manager; how can Capitec decline my claim without looking at the footage because I did not get any money from their ATM? They have charged me more than enough for using that ATM but they refuse to refund my money? It means even if they refund I will still be charged for the transaction because I am going to use another ATM to withdraw. I will be charged double.

I was not the only one who experienced this problem because another Lady complained about the problem because she withdrew before me and when I looked at the ATM she related her story and left.

My bank (Nedbank) requested the footage from Capitec but I know it will take forever for them to provide. The footage should have formed part of their investigations when this matter was raised with them, and should be readily available to give to Nedbank.

This is my hard earned cash and I am now struggling because I am 2000 rand short of my monthly budged. Capitec please refund my money so that I can make ends meet.