SAPS police **** - Capitec taking forever to reply.

On the 5th of May I was involved in the **** SAPS **** and paid a large sum of money into an Capitec account from an FNB account. For 7 weeks I have been waiting to hear back from them if the money was frozen as I reported it within an hour. I have emailed and called numerous times and no one is getting back to me. I want to understand why this matter is taking so long to resolve?