CS
Candice S
1 reviews | Active since Aug 2017
10 Aug 2017, 10:02
Same thing every time
<p>Every month my husband and I have to fight with Capitec to release our salary.</p> <p>It is with foreign exchange and then we have to physically go into the bank, call forex and then still get the run around each and every month.</p> <p>We know that they do their foreign exchange through Nedbank, but all our Nedbank colleagues received their salary already, so why do we have to wait?</p> <p> </p> <p>Capitec wanted my banking profile, now they cannot take care of my needs.</p> <p> </p> <p>I'm disappointed.</p>
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
10 Aug 2017, 11:06I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply10 Aug 2017, 11:06
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
CS
Candice S's updateReviewer Update
11 Aug 2017, 12:26Keshia Nomdo tried calling my 3 times in one minute.... That does not makes sense... If a client does not answer call back 15minutes later.... The service from Capitec sucks as I was sent an sms to call back,,,,Why should I, when I visit the bank, message your people on Hello Peter and yet you are no help at all. Keshia should have tried to call me again. Please teach her customer service. I also don't see why this will taking 5 WORKING DAYS to give me feedback when my money was paid in on wednesday the 9th but is not reflecting in my account. All my collegues banking with FNB, Nedbank, etc have received their payment already. Your service sucks!
CS
Candice S's update11 Aug 2017, 12:26
Reviewer Update
Keshia Nomdo tried calling my 3 times in one minute.... That does not makes sense... If a client does not answer call back 15minutes later.... The service from Capitec sucks as I was sent an sms to call back,,,,Why should I, when I visit the bank, message your people on Hello Peter and yet you are no help at all. Keshia should have tried to call me again. Please teach her customer service. I also don't see why this will taking 5 WORKING DAYS to give me feedback when my money was paid in on wednesday the 9th but is not reflecting in my account. All my collegues banking with FNB, Nedbank, etc have received their payment already. Your service sucks!