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Graham S

1 reviews | Active since Sept 2021

19 Sept 2023, 15:17

SAME ISSUE FOR TWO YEARS STRAIGHT! Have complained several times on HP including over 2 years ago.

I have been fighting with Capitec Business for over 2 years (see my previous complaints here on HelloPeter) to get my sms notifications sorted out! I have been given every excuse under the sun and been moved between relationship bankers (several times from my request for appalling service and a couple of times by the bank without even notifying me!).

I still do not get sms notifications. This is on top of: Bank card often does not work and bankers take weeks to get back with any kind of response Everyone at the bank gives different and mostly conflicting information Complaints are ignored unless on Hellopeter Statements are not always sent Email notifications often have no reference or even whether money is incoming or outgoing Clients often complain they cannot make payments to us

We have had to open a second account with Std Bank just so we can buy airtime, electricity and top up courier account with payfast as Capitec does not offer any of these. You won't even be able to pay for a tollgate.

Two years of chasing trying to get my notifications to work on the phone which is a serious security issue not knowing when money is going out the account and a serious issue for us conducting business efficiently with knowledge of incoming payments.

0
Replies (3)
Capitec Bank
Capitec Bank's reply19 Sept 2023, 16:02
Official
Good day Graham 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank 
GS
Graham S's update19 Sept 2023, 16:37
Reviewer Update
Yes I've heard exactly that from you before several times over. And yet here we are again as nothing gets done. Oh and last time it was not within a business day although your copy paste message did say exactly that just like this one. Like I said last time in my response there is no patience you managed to completely ware it out
GS
Graham S's update28 Sept 2023, 09:18
Reviewer Update
You say the next business day but it took you THREE days. You can never trust ANY promise Capitec makes. All they have done is tell me it has been escalated at the IT department. After over a year of fighting with Capitec and me being told 20 times it has been escalated I am wondering just how much this can be escalated or if Capitec are LYING once again like I have caught them out many times doing. I have said it before, Capitec hates their customers and I have yet to be proven otherwise. I wish I had looked at other reviews of the bank before moving over but we are slowly moving our clients to Std bank. Capitec offers me hundreds of thousands on pre approved overdraft and vehicle, why would I get more into bed with the bank who hates it's customers and can't give any service.