BW
Brandon W

1 reviews | Active since Dec 2016

26 Apr 2022, 13:40

Salary Nightmares from ****itec Bank

Absolutely useless bank. Terrible Service, and never any resolution. For months, if not years I have been querying and fighting with them about my salary which I get paid on the 25th. I always end up waiting for the funds to reflect beyond 24 hours, sometimes 48 hours, even when it is not a weekend or holiday. This occurs every month. I have raised this as an issue with the companies paying bank and Capitec, both keep passing the buck onto each other and nothing is ever done to resolve my issues. The worst thing is that I am not the only employee to be using Capitec in my company, but I am ALWAYS the only one left waiting extra long before I see anything show in my account after payday. And as a result of this nonsense, almost every month Capitec *****s R7 per failed payment/debit order/Subscription, WHEN I AM SUPOSED TO HAVE THE FUNDS FOR OVER 24 HOURS. I have complained, they have done nothing. This is absolutely pathetic and unacceptable. I will be closing my account and advising everyone I can to avoid Capitec bank like the plague. Tyme Bank or Bank Zero appears to be offering much better deals than Capitec ever could. Heavily annoyed and very disappointed. 1/10 stars for this bank. Avoid them and don't give them a cent, they are a complete waste of time.

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Replies (2)
Capitec Bank
Capitec Bank's reply26 Apr 2022, 13:55
Official
Good day  Brandon

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
BW
Brandon W's update26 Apr 2022, 15:04
Reviewer Update
I have been told that before and I have NEVER received any calls further.
I am still waiting to get a call or email about addressing this issue, and I am STILL waiting on the PAID FUNDS TO REFLECT IN MY ACCOUNT! Your system is completely broken and ***********.
Don't lie and say you are working on it and someone will be in touch with me, if that was the case, I would have been called back months ago, and on each of the days I called about this very issue. But complete radio silence... Still waiting guys!