Salary eft still missing sine May -- CLOSE CAPITEC ACCTS PEOPLE

Good day

I have been struggling to find this money from the Blue Route Mall Branch since the day it never reflected in my account. The staff said that there is no way they can trace it or debit it to my account.

What happened was the HR department submitted my account number to the finance/payroll department with one digit short there was a 5 missing. Your staff assured me that there is no way it would be paid into ANY account because it only had 9 digits. and the money would be returned to Citibank within 3 working days.. Well as you can see we have passed a number of 3 working days by now and below is the finance department's response on the question of funds returned. -- I would really like my salary money BAC****!!! I was also told there is no way to track it even if given the bank it came from and the EXACT amount being paid over.. Really -- you are the only bank unable to do that

“The EFT debited the account on 05/08/2018 and as of today no return of funds has been processed”.