CN
Carl N
1 reviews | Active since Mar 2023
03 May 2023, 12:23
Salaries not paid and impossible to get support to assist.
Have been trying to get hold of Capitec Business support because a set of salary payments that was made on 2 May to Capitec account holders so that the funds should have reflected immediately have still not gone through today even. I have spoken to 4 different people who have all said that they cannot help me even though the phone system options suggested that I should have reached a Relationship Manager. Mercantile was a great bank. Now that Capitec has taken it over it is a disaster.
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Replies (2)
Capitec Bank's replyOfficial
03 May 2023, 19:11Good day Carl
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 May 2023, 19:11
Official
Good day Carl
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CN
Carl N's updateReviewer Update
08 May 2023, 17:09Capitec finally phoned. They didn't really have much to say about the problems I experienced trying to contact someone. It's a pity because when it was just Mercantile, the hold lines were answered by people. Now you get a broken automated sifting "your call is important to us" system. Ah well, progress often goes backwards. As regards the mess up with the payments being late, as expected they blamed it on their system upgrade over the weekend. Hmmm.. lt's hope it doesn't happen again. If there's one thing that bank HAVE to get right it is getting the money to people when they say they will.
For the record, the employees who were supposed to get their salaries on 2 May eventually got them on 4 May.
For the record, the employees who were supposed to get their salaries on 2 May eventually got them on 4 May.
CN
Carl N's update08 May 2023, 17:09
Reviewer Update
Capitec finally phoned. They didn't really have much to say about the problems I experienced trying to contact someone. It's a pity because when it was just Mercantile, the hold lines were answered by people. Now you get a broken automated sifting "your call is important to us" system. Ah well, progress often goes backwards. As regards the mess up with the payments being late, as expected they blamed it on their system upgrade over the weekend. Hmmm.. lt's hope it doesn't happen again. If there's one thing that bank HAVE to get right it is getting the money to people when they say they will.
For the record, the employees who were supposed to get their salaries on 2 May eventually got them on 4 May.
For the record, the employees who were supposed to get their salaries on 2 May eventually got them on 4 May.