safety in accounts

On the 17th of September An unauthorized deduction was made in my account. I went to report the matter within 30 minutes after the transaction went off.

At the branch they offered me a new card which was more money out for me as each new card one pay for. The gentleman that was helping me at the branch called head office and reported the matter. They told him to tell me it will take up to 14 business days to get back my money.

I waited and waited but no sms no email no call to alert me that they under investigation. I had to go back to the branch again and do a follow up on my case with the given reference number , out of my busy schedule I had no choice but to loose 2 hours of my day to sitting at the bank only to be told it’s still under investigation, they told me to wait 7 more days.

The money they deducted or allowed to be taken from my account was meant for emergency things I had to pay for that day instead my life became more and more complicated, I had to borrow money hopping it will be back in my account within 14 days but that wasn’t the case instead it’s dead end after dead end.

On face book I realized on the Capitec Bank page I’m not the only person who had this experience and others claim one never get the money back they will continue saying my case is under investigation until I give up.

My fear is the 15th is approaching and I haven’t had enough money to go open a new bank account in a different bank because I’m in so much debts and I fear my allowance will disappear the minute it reflects on my account.

Going to sleep at night with the fear of money disappearing in your bank account is the most traumatic stress disorder ever ! I thought Capitec Bank was the best but I was wrong !

Someone please help me I need my money back to I can move to a reliable safe bank