SAFETY

I WAS QUEUEING AT THE ATM AND THERE WAS THIS TWO GUYS THAT APPEARED AS AN ASSISTING STAFF, WILL I GOT TO THE ATM THEN ONE OF THEM WANTED TO ASSIST ME WHILE THEY WHERE KNOWING WHAT THEY WHERE DOING, I INSERTED MY CARD IN THE ATM MACHINE, IT JAMMED INSIDE THE ATM MACHINE, I TOLD THERE FOR A 10 MIN NONE OF THE STAFF OF CAPITEC HELPED ME, ONLY ONE CAME ASKING WHATS WRONG THEN SHE LEFT SHE SHOWED NO CARE WHATS SO EVER THEN I HAD TO SHOUT ACROSS THE BRANCH SO THAT THEY CAN ASSIST ME, AND WHAT HAVE RELIASED BOTH OF THE CAPITEC IN HILBROW THERE ARE NO SECURITIES, HOW CAN A BANK HAVE NO SECURITIES, AS CUSTOMERS WE WANT TO FEEL SAFE AS WELL AS THE STAFF THERE, WE BANK OUR MONIES WITH THEM HOW CAN WE VISIT ONE OF THE BRANCHS CARING A HUGE AMOUNT OF MONEY WHILE THERE IS NO SECURITIES, HOW IS THE STAFF SAFE THERE?