Sabrina Horack Fixed account

Horrible experience!!!! I want to open my fixed account over the phone!! Consultant's said that someone will contact me via email as I'm not in the country!! I phoned them several times after this said someone will contacted me! Sabrina Horack send an email that she did phone me, but the missed call was 2 in the morning! Sabrina Horack then send an email that the matter will be closed because i didn't answer the phone!!! At 2 in the morning!! I called back several times and asked that if they can but me thru to service recovery but everytime just said Sabrina Horack will phone back and they cant put me thru to her! 3 days and still struggling with the worst bank!!!!