sa id not accepted as identification

My account became dormant due due to not being used. When Capitec was phoned, I was informed that I must go to the branch and reactivate the account. This was duly done, but when arriving at the bank I was informed that I had to be re fica'd. Needless to say I did not have the correct documentation with me. Today I went back with my ID and Water and lights account. Only to be told that as the account was originally opened with a passport and the SA ID is not acceptable. (Reason passport was used is that ID went through washing machine and was not acceptable).<br> Corne (manager at Fehrsen Street Branch) tried to help, but there is no way that the system will accept the change from passport to ID. My passport is to expire in two month - and after that I must get a new passport just to enable me to have identification with Capitec. Only option was to open new account and that the ****le used on the existing account would not work for new account.<br> In any case I have to go to the branch a third time with my passport to have my account re-activated.<br> I find this extremely poor!!!