****s accessed my mom’s fixed deposit account through the atm

My mom got ****** in Jozi last week (6 July 2023). They took her capitec bank card. Those ****s managed to transfer money from her FIXED DEPOSIT account to my surprise even worse everything was done through the atm. When we go query this at capitec bank they are telling us that anyone can access your fixed deposit account if it has an amount that is less than R10 000, yet when we opened this fixed deposit account we were told that no one can access it until it matures, or else you will need some papers from the court if you are not the owner and you want to do an early withdrawal. What is the point of putting money in a fixed deposit in capitec bank if a stranger from nowhere can even access it? It defeats the whole purpose. Meaning ones money is not safe at capitec bank