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Anele Amanguni Amahle Naniso
1 reviews | Active since Jul 2019
06 Jul 2019, 05:05
Run around between Capitec and Travelstart on Double Billing
I've been waiting for a pending amount to be returned to my account taken out from the 16th of June 2019. To this day the money has not been reversed and now I'm in a battle between Travelstart and Capitec, both sending me back and forth, one saying its the other's responsibility to release the funds. Siyavuya Langa from Capitec Customer service has asked me to send proof that Travelstart acknowledged the error but then never got back to me after claiming the email would allow them to release the funds. Im a very unhappy customer...
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Replies (4)
Capitec Bank's replyOfficial
08 Jul 2019, 09:27I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Capitec Bank's reply08 Jul 2019, 09:27
Official
I acknowledge your posting and have referred it to Complaint Management for immediate attention.
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
Feedback will be provided within 5 working days and I trust that this situation will be resolved to your satisfaction.
Capitec Bank
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Anele Amanguni Amahle Naniso's updateReviewer Update
16 Jul 2019, 11:42I am still waiting for Capitec. 5 working days has long passed.
R5 900 on the loose and you haven't tried to contact me in any way. Not even via email. Travelstart is doing the run around while you Sit claiming there's no pending amount... Or at least that is what you're telling Travelstart. The money shows on the statement but you're claiming otherwise. I WANT MY MONEY BACK... let's ger this done so I find another bank to help me bank better, because that's not how I feel at the moment. So disappointed...
R5 900 on the loose and you haven't tried to contact me in any way. Not even via email. Travelstart is doing the run around while you Sit claiming there's no pending amount... Or at least that is what you're telling Travelstart. The money shows on the statement but you're claiming otherwise. I WANT MY MONEY BACK... let's ger this done so I find another bank to help me bank better, because that's not how I feel at the moment. So disappointed...
AAAN
Anele Amanguni Amahle Naniso's update16 Jul 2019, 11:42
Reviewer Update
I am still waiting for Capitec. 5 working days has long passed.
R5 900 on the loose and you haven't tried to contact me in any way. Not even via email. Travelstart is doing the run around while you Sit claiming there's no pending amount... Or at least that is what you're telling Travelstart. The money shows on the statement but you're claiming otherwise. I WANT MY MONEY BACK... let's ger this done so I find another bank to help me bank better, because that's not how I feel at the moment. So disappointed...
R5 900 on the loose and you haven't tried to contact me in any way. Not even via email. Travelstart is doing the run around while you Sit claiming there's no pending amount... Or at least that is what you're telling Travelstart. The money shows on the statement but you're claiming otherwise. I WANT MY MONEY BACK... let's ger this done so I find another bank to help me bank better, because that's not how I feel at the moment. So disappointed...
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Anele Amanguni Amahle Naniso's updateReviewer Update
16 Jul 2019, 11:43A month later. Money that was suppose to be returned to me in 14 days. Its now 31 days later.
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Anele Amanguni Amahle Naniso's update16 Jul 2019, 11:43
Reviewer Update
A month later. Money that was suppose to be returned to me in 14 days. Its now 31 days later.
Capitec Bank's replyOfficial
22 Jul 2019, 15:48Hi Anele
We have been attempting to get hold of you a number of times on the listed number to no avail.
Kind regards
We have been attempting to get hold of you a number of times on the listed number to no avail.
Kind regards
Capitec Bank's reply22 Jul 2019, 15:48
Official
Hi Anele
We have been attempting to get hold of you a number of times on the listed number to no avail.
Kind regards
We have been attempting to get hold of you a number of times on the listed number to no avail.
Kind regards