Run Around

So my Cellphone has gone in for repairs and i need to do transfers - I have the cellphone banking app which works awesome.<br> Problem is once the cellphone is broken/damaged and you need to do transfers you cannot do via internet banking, the branch cannot assist with the transfer as they cannot see external accounts and i get told to contact head office.<br> Contact head office this morning and they say they cannot do the transfers i have to go back to the branch. they can only assist with providing me with the account numbers<br> So i the Customer now has to run back to the branch and wait in the que as Capitec does not have a proper backup in instances where your cellphone does not work anymore<br> I would've done this via Internet banking but I cannot as it authenticates via my cellphone which by the way is BROKEN!!!! which I have explained to 3 people so far.<br> Also why take down all the info if you cannot assist me ?? why are you wasting my time??