BH
Brandon H
1 reviews | Active since Dec 2014
31 Mar 2025, 08:49
Run a mile, Captic Business bank should not be in business!
I banked with Mercantile, this was bought by Captic Business bank. 1. Their app is dismal with poor functionally, numerous bugs including a flawed buggy app login. The IT department seems very challenged. 2. Some functionality only works on a browser that runs on a windows computer, you cannot pull CSV bank statements from the app or anything but a laptop! 3. They no longer communicate Quickbooks to allow synchronisation of bank statements. This is in the “process”. Of being attended to, I have been waiting over 6 weeks. It’s year end and I need to manually capture bank statements!!
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Capitec Bank's replyOfficial
31 Mar 2025, 10:50Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply31 Mar 2025, 10:50
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's replyOfficial
31 Mar 2025, 13:30Hello Brandon
With reference to our telephone conversation/ email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank
Capitec Bank's reply31 Mar 2025, 13:30
Official
Hello Brandon
With reference to our telephone conversation/ email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank