Rudeness Behavior

I would like to report a traumatic service I received this morning from one of your consultants in Loan Direct by the name of Bongiwe Ngomezulu, she is very unmannered and senseless, I have never received such dramatic rude service, she lacks humility and empathy. I want you guys to listen to the call and give me feedback, this lady I was asking her a question as this was a conversation between two people, and she screamed at me and speak over me with irritation, then I addressed this rude behavior, believe you me she never even bothered to apologized she then continued as if nothing happens, asking if there's anything else I would like her to help, and she was just rushing the call to finish, didn't even care about my feelings, instead when I called back to check if she escaped the documents to right department like she said she will, she did that, the document was still pending even when I told her my password. Please I need this to be taken further