Rude Untrained Staff at Capitec Ferndale Village

On the 26th September 2020, I entered the branch with M. Melhuli, my employee, to help him open a Capitec Account so I would be able to make payment straight into his account for simplicity and ease of business. There was nothing simple about this interaction we had with your staff at Ferndale Village. There was no greeting, nor smile. The receptionist looked angry and unwelcoming. When we started to ask about sorting out the Zimbabwe passport and visa of M Dube (Thabo), she became more abrupt and irritated. Any questions were shut down with frustration and unhelpfulness. When I challenged how she was speaking to us she became angrier. She refused to give her name each time she was asked for it. When I asked for the Manager on Duty, she refused a number of times to call him / her until she saw I was not going to leave and back down. Since she refused to give her name I had no way to address here.. She went into the back and started speaking louldy to the manager. He stayed in the back listening to her. Finally, he came out. Sabelo (the manager) came out. I just wanted to get his name and email Capitec rather than discuss. I was upset and I could see this was an issue that was not going to be resolved. I left to go to the Spar when Khanysile started saying I was ****** and pointing at me. Shocking tantrum and aggression towards me and Thabo. When Sabelo asked Khanysile to apologise to Thabo she refused and walked away. The cleaner threw her mop on the floor when I asked her why she was glaring at me. it was like were in a shop where the women were in charge and bul**** customers and got away with it. As Thabo who I was with said, the staff were just that way to all customers and no one cared. No one complained. They got away with speaking to customers this way as nothing happens or they are not given the training to deal with people. Does Capitec really think so little of its customers that it does nothing to ensure they offer a professional service? Am I now paying to be treated like we are *********? I felt like I was in home affairs the way the receptionist was speaking to Thabo and myself. I am shocked she has gotten away with it. I pay fees to Capitec. I am a client. I don't expect much, all I hope for is a willingness to help and to be pleasant. This is what I grace my customer’s wit and the people I care about. I have just closed my Standard Bank account and deposited 150k in Capitec. As a matter of interest, I noticed the staff at ferndale Village was rude but I chose to turn a blind eye. This time I dd not as the prejudice and poor service was evident and in our face. No matter home much money I have, expect to be treated this way by people who I am paying to supply me with a service. It seems I made a mistake. Perhaps Tyme bank is the way. Do staff continue to get away with this way of speaking to the customer because the organisation refuses to train people, or is it because there is no accountability and they are not able to prevent their staff from treating customers badly? Does management have the respect of the staff or do they all treat each other this way in that branch? It seemed to be the staff were in charge of that branch and do what they want without consequences. Please advise when the issue been brought to your attention and how you intend to resolve it. I hope to prevent other customers from being treated this way and feel attacked because they ask questions.